1) What hardware do you use?

We only use genuine 100% enterprise-class servers, owned by us and hosted in our own green datacenter located in New York. Our servers are fully optimized and loaded with the latest operating system and software you select at checkout. Our Reseller-based cPanel servers offer dual Hexa Core Xeon E5656 CPU’s delivering 24 visible CPU’s to your web applications! We do not overload our servers, and pride ourselves on offering the highest perfoming hardware in the industry to our clients.

2) What Exactly is included with my Web Hosting?

We offer the industry’s leading web hosting platform, based on cPanel. We provide this on our superior enterprise-class Linux-based web hosting servers that run cPanel along with a number of other premium software tools to provide you the ultimate platform to host and launch your websites each on your secure hosting account. The cPanel interface is accessed by you via any web browser, allowing you to easily create web sites, design them using our graphical site builder tools park extra domain names, and set up email, databases, WordPress blogs, and other web applications automatically at a click of a button. It’s both easy-to-use, and ultra-high-performing for page load times — so you are sure to be at the top of the SEO listings on Google, Bing, and Yahoo!

3) What support is included with my Web Hosting Account?

We provide support for hardware issues, network issues and anything relating to the physical hardware and core software (cPanel, MySQL, PHP, Apache, etc.) already — so you never have to worry about that. We are constantly monitoring and updating the system to ensure the highest level quality and service. You just focus on publishing your web site, and we take care of the rest! We are here to assist you with questions regarding email, site publishing, and anything else that you may wish assistance with.

4) Do you provide backups?

We offer fully automated bare-metal backups via our R1Soft backup system, as well as user-account level cPanel backups. You and your clients have access via the R1soft icon inside the cPanel control panel to restore and roll back your web site files at any time, without having to contact our support team for assistance. The R1Soft baremetal CDP remote backup system offers full snapshot, versioning, roll-back and bare metal restore capabilities in the event of a large scale issue or hardware failure.

5) How soon will my account be ready?

All new orders are subject to approval by our billing department and may require additional details to process your order. Orders are provisioned typically right away via our automated system once it is approved by the billing department prior to 1 PM (EST).

6) Do you migrate my web sites and accounts for me?

Yes! We offer a free migration service, and we also have a fully automated do-it-yourself system that lets you securely import accounts from your old hosting provider as well. If you request us to migrate the web accounts for you, we offer up to 20 accounts free- of-charge, and are processed typically within 1 to 3 business days after you contact our support team.

7) Do you have a money back guarantee?

Yes — a 30-day, no-questions-asked, money-back guarantee is available to all new customers. Please note, certain bonus items with Reseller packages, such as the SSL certificates, are non-refundable and are clearly indicated before activating, and will result in a pro-rating of the refund should you activate those certain bonus features prior to requesting a refund under our money back guarantee.
8) What payment methods do you accept?

All major credit cards including VISA, MasterCard, American Express, Discover, VISA/MC debit cards. We also accept Paypal, Paypal e-Check, Moneybookers and Google Checkout.

9) How are your Prices So Good?

While it may seem incredible to offer these amazing prices and discounts, the reality is, in the datacenter and cloud hosting business, the cost of electricity is the largest expense. With our new on-site solar power system, we produce much of our own energy, at a substantially reduced cost for power compared to traditional datacenters. Our other green technology investments, such as Smart Aisle precision cooling and Cold Containment Systems, provides 33% greater efficiency over traditional datacenters, further reducing our electricity utilization — all adding up to a lower impact to the environment, and lower cost of providing the reliable services we deliver to you.

10) Why host with Draculahost?

Draculahost provides superior hosting performance at affordable prices, backed with bulletproof reliability and a 100% Network Uptime Guarantee. We offer the latest in technology, including Green-based renewable power produced on-site at our green datacenter. We own and operate our own facility, datacenter, servers, routers, switches, and network. We are not resellers or wholesalers, so you are buying direct from the source, for superior value and service. Draculahost is an A-rated, long-standing and trusted member of the Better Business Bureau of New York.